At ICYMI, we want you to love every purchase. If your order isn't quite right, we're here to make the return or exchange process as simple as possible.
Return Eligibility
Returns are accepted within 20 days of delivery for eligible items.
To qualify for a return, merchandise must be:
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Unworn, unwashed, and in its original condition
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Free of stains, odors, makeup, deodorant marks, or pet hair
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Returned with all original tags attached
Items that do not meet these requirements may be returned to the sender.
Easy Returns
For your convenience, ICYMI provides a prepaid return shipping label.
If you choose to use our prepaid label, $7.99 will be deducted from your refund to cover return shipping.
Once your return is received and inspected, your refund will be issued to your original form of payment, less the prepaid return shipping fee, if applicable.
Exchanges
Need a different size?
We're happy to help with exchanges whenever inventory is available. Our goal is to make sure you find the right fit.
If your preferred size is unavailable, we'll gladly issue a refund once your return has been processed.
Final Sale Items
The following items are not eligible for return or exchange:
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Final Sale merchandise
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Gift cards
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Any item marked as non-returnable at the time of purchase
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery so we can make it right as quickly as possible.
Questions?
Our customer care team is always happy to help.
Email us at info@icymiwear.com, and we'll get back to you as soon as possible.
International Return Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unwashed, free of any stains, odor and fragrance, with tags, and in its original packaging within 20 days of receiving your package.
All sale items cannot be exchanged or returned.
We currently do not offer exchanges on International orders.
Any customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. All international clients are responsible for payment of return labels and all associated shipping fees.
If you would like to get a prepaid return label from ICYMI, please email info@icymiwear.com with your order details. The cost of the return label will be deducted from your refund once received back. Please note that duties & taxes are non-refundable.
If you choose to not use our pre-paid return labels, please ship your return to the below address (at your expense) and email info@icymiwear.com for your return slip that must be included. We strongly recommend opting for tracking details.