Frequently Asked Questions
Are clearance/sale items returnable?
Clearance and final sale items are not eligible for return or exchange. This will be noted on the product page at checkout.
How long does it take to process my order?
Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking as soon as your order ships.
How do I track my order?
Once your order ships, you'll receive a tracking link by email. You can also check order status by logging into your account.
How long does shipping take?
Standard shipping typically takes 3–7 business days within the US after processing.
How much does shipping cost?
Shipping starts at $5, but will depend on your destination. Free shipping on orders over $150
I received a damaged or incorrect item — what do I do?
Email us at info@icymiwear.com within 5 days of delivery with your order number and a photo, and we'll make it right.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 24 of purchase. Contact us as soon as possible at info@icymiwear.com.
What payment methods do you accept?
We accept all major credit cards, Shop Pay & PayPal.
How do I care for my ICYMI pieces?
All items are washer machine friendly. For the best care we recommend washing all items on cold water and air dry. Our organza silk jacket should be dry cleaned.
Do your sizes run true to size?
For the black collection most items run true to size aside from the oversized shirt.
What if I'm between sizes?
We recommend sizing up for a relaxed fit. For specific instructions, please refer to the items product page for more details.
How do I find my size?
Check our size chart on each product page. Learn more about our sizing here.
When will I get my refund?
Refunds are processed within 7 business days of us receiving your return, back to your original payment method.
Do you offer exchanges?
Yes, items maybe exchanged on unworn, unwashed items with tags attached. Please email our support team at info@icymiwear.com for assistance.
How do I start a return?
Send an email to our support team at info@icymiwear.com. One of our team members will send you a prepaid label for your return.
Still have questions?
Reach out at info@icymiwear.com. We typically respond within 24-48 hours.